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APPOINTMENTS

 

· Consultations with doctors are by appointment, which can be made by contacting the surgery between 8.30am and 6.00pm Monday - Friday.

· For an emergency appointment the same day it is important to contact the surgery early.

· Patients will  be seen on the same day if their medical need is urgent, although it may not be possible to specify a particular doctor.

· Most doctors consult at the morning surgeries and patients are therefore encouraged to attend these if possible.

· Patients are asked to be punctual for appointments and to please let the surgery know if unable to attend, so that the appointment can be offered to others.

 

 

FAILURE TO ATTEND

Patients who fail to attend for booked appointments cause serious detriment to our clinicians' time. Each month approximately 90 appointments are lost due to patients failing to cancel appointments. IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW AS SOON AS POSSIBLE. THIS WILL ALLOW US TO PROVIDE A BETTER SERVICE FOR ALL.

 

Our policy is that patients who fail to attend three appointments in any 12 month period risk removal from the practice list.