Dr F Jefford Dr N Hassan Dr N Brown Dr M Miller

LOCHMABEN MEDICAL GROUP

Lochmaben Medical Group Mission Statement

To provide our patients with high quality, accessible care in a safe, responsive and courteous manner

To facilitate a culture of learning and improving for all

To create an excellent working environment

Core Values

1. Provide a quality service to our patients.

- Honesty
- Confidentiality
- Kindness & Compassion
- Courtesy, Dignity & Respect
- Communication
- Medical Knowledge
- Evidence – based healthcare
- Care that is holistic and clinically safe

2. Happy Working Environment.

- Have positive “Can do” attitude
- Respect each member of our team as well as our patients
- Recognise equality and diversity
- Treat everyone fairly
- Be supportive to the vulnerable
- Seek to understand
- We expect respect in return
- To have a support culture, not a blame culture

3. Teamwork to Promote best practice.

- Aim for a happy team with high morale and motivation
- Relate and communicate well within the team
- Build on achievements and support each other
- Adapt to change and build on our achievements
- Value the contribution of each team member
- Respect each other’s role
- Communicate effectively
- Be approachable and helpful

4. Training culture.

- Share a culture of learning and training
- Adapt to change and develop our services
- Share ideas to improve our processes and procedures
- Work as one flexible unit that enhances everyone’s ability to perform their roles
- Take responsibility for our own development
- To have a patient centred approach
- Actively involved in educating future GPs
- Encourage continuous education and development of each staff member

5. Be a sustainable Practice.

- Operate on a financially sound basis
- Have as low an environmental impact with as reduced waste as possible
- Develop our services
- Expand our patient base
- Adapt to change
- Build on achievements
- Always look for efficiencies, control expenses
- Effective management and communication

6. Be Professional, work with integrity and accountability.

- Speak and act truthfully
- Be accountable for our actions
- Train staff how to protect patient data
- Protect patient confidentiality as per the principles of GDPR
- To promote a happy work / life balance for everyone
- Professional in appearance and actions, positive attitude
- Honest and reliable, act with integrity

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