Dr F Jefford Dr N Brown Dr M Miller Managing Partner: Mr R Denston


Lochmaben Medical Group Mission Statement

To provide our patients with high quality, accessible care in a safe, responsive and courteous manner

To facilitate a culture of learning and improving for all

To create an excellent working environment

Core Values

1. Provide a quality service to our patients.

- Honesty
- Confidentiality
- Kindness & Compassion
- Courtesy, Dignity & Respect
- Communication
- Medical Knowledge
- Evidence – based healthcare
- Care that is holistic and clinically safe

2. Happy Working Environment.

- Have positive “Can do” attitude
- Respect each member of our team as well as our patients
- Recognise equality and diversity
- Treat everyone fairly
- Be supportive to the vulnerable
- Seek to understand
- We expect respect in return
- To have a support culture, not a blame culture

3. Teamwork to Promote best practice.

- Aim for a happy team with high morale and motivation
- Relate and communicate well within the team
- Build on achievements and support each other
- Adapt to change and build on our achievements
- Value the contribution of each team member
- Respect each other’s role
- Communicate effectively
- Be approachable and helpful

4. Training culture.

- Share a culture of learning and training
- Adapt to change and develop our services
- Share ideas to improve our processes and procedures
- Work as one flexible unit that enhances everyone’s ability to perform their roles
- Take responsibility for our own development
- To have a patient centred approach
- Actively involved in educating future GPs
- Encourage continuous education and development of each staff member

5. Be a sustainable Practice.

- Operate on a financially sound basis
- Have as low an environmental impact with as reduced waste as possible
- Develop our services
- Expand our patient base
- Adapt to change
- Build on achievements
- Always look for efficiencies, control expenses
- Effective management and communication

6. Be Professional, work with integrity and accountability.

- Speak and act truthfully
- Be accountable for our actions
- Train staff how to protect patient data
- Protect patient confidentiality as per the principles of GDPR
- To promote a happy work / life balance for everyone
- Professional in appearance and actions, positive attitude
- Honest and reliable, act with integrity

You are viewing the text version of this site.

To view the full version please install the Adobe Flash Player and ensure your web browser has JavaScript enabled.

Need help? check the requirements page.

Get Flash Player